Smart City Testing Results
:
• Purchased Dreame L10s Ultra, encountered major issues.
• Contacted support multiple times, only received AI-generated responses.
• Provided all necessary details, still no proper resolution.
• Invoice missing, but proof of ownership sent.
• Support keeps looping the same responses, no real assistance.
• Expecting efficient, human support, not automated answers.
• Considering sharing experience in tech forums & social media if unresolved.
Looking for:
• Direct contact with a real support agent.
• Clear steps to resolve the issue.
• Better customer service standards
