Robot forgets maps regularly

The robot we are using keeps forgetting the maps of the floors regularly about every two weeks. What does this come from? That’s really bad bug because it takes remapping every other week.

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Have you tried a soft reset? This has solved the strangest probolems:

1. clear the cache first.
2. Then close the DreameHomeApp
3. then switch off the robot with the start/stop button (hold it pressed for approx. 3 seconds)
4. then pull out the power plug of the base station
5. wait approx. 3 min.
6 . plug the base station's power plug back in
7. switch the robot back on
8. start the DreameHomeApp again
9. click on the robot in the DreameHomeApp
10. Now your plug-IN should update again.
11. Done

Hello, please try the following methods to troubleshoot the problem:

1. Update the firmware to the latest version. Also, try the following:

① Close the app and log back in (close the entire app backend).

② Clear the app cache: If the problem persists, uninstall and reinstall the app. After installation, enable storage permissions in the settings. Alternatively, you can clear the cache.

iOS users: Clear the cache in the app settings.

Android users: Open your system settings, tap on Application Manager, find the app, and clear its cache.

2. Change the charging station's location (make sure there are no obstacles near the charging station and that it is within optimal Wi-Fi range). Then delete the original map and recreate it.

3. The robot must start from the charging station. Once the robot has started from the charging station, do not move it.

4. After cleaning, please allow the robot to complete the cleaning process and return automatically. If the battery is low, the map cannot be saved if you manually turn the robot on to charge or manually place it on the charging station.

Afterward, check if the problem is resolved. If the problem persists, please contact our customer service. Please provide the device's serial number (S/N) and invoice, and inform us of the troubleshooting results described above so we can assist you more quickly.

Toll-free service number:

+49 800 000 1747

(Monday–Friday: 9:00 a.m.–9:00 p.m.

Saturday–Sunday: 9:00 a.m.–6:00 p.m.)

Email: aftersales@dreame.tech