L40s Pro Ultra goes to standby in the middle of the cleaning process

Hello, I have Dreame L40s Pro Ultra that has been working perfectly for about 2 months. Recently we noticed that the device stops in the middle of the cleaning process, it is not stuck, it just stops randomly somewhere at random times. Status in the app says: "in standby". The solution is that I manually click "continue" option in the app and the vacume then finishes the cleaning task. Normally I get the notification in the app if robot is stuck, but when this happens there are no any notifications.

Today this happened 2 times, once for vacum task and once for a mopping task.

I tried to reset the device and do the mapping of the apartment again, but that did not fix the issue. All sensors are clean.

Is there any solution for this problem?

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Hello,

We apologize for any inconvenience caused. Please follow the steps below for troubleshooting:

Please check if the robot's battery is fully charged.
Please confirm if any pet or family member mistakenly pressed the pause button.
Please confirm whether the robot is stuck or trapped by obstacles/objects, causing the cleaning task to be suspended.
Check if there is any error prompt shown on the app.
Please restart the robot and try again.
If the problem persists, we recommend you send the device's serial number (SN) and the invoice, and capture a related video to contact our after-sales service for further solutions.

Thank you for your understanding and patience.

Free service hotline:

+49 800 000 1747

(Monday-Friday
9:00 AM - 9:00 PM
Saturday-Sunday
9:00 AM - 6:00 PM)
Email:
aftersales@dreame.tech