The detergent level is not changing.

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Hey I have a question, I just bought the amazing L40s pro ultra, super happy with it, but I have done like 6/7 floor cleaning and the level of detergent is not moving.. the robot using just a very little? or I have an issue?
Thank you for help😁

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Hello,

Thank you for sharing your experience with us. To address your concern about the detergent level not changing during the cleaning cycles, please follow these steps to ensure everything is functioning correctly:

Check Detergent Auto-Add Function: Please verify if the auto-added detergent function is enabled. If it is not, kindly turn it on and proceed with washing the mop pads. After the wash, shake the dirty tank gently to see if there is any foam present. The presence of foam indicates that the base station is automatically adding detergent as intended.

Test Detergent Compartment: We suggest removing the detergent compartment and shaking it vigorously a few times while it's filled with cleaning detergent. If liquid emerges from the specified area, it confirms that the auto-add detergent function is working properly.

We hope these steps will help resolve your concern. Your satisfaction is important to us, and we appreciate your patience and understanding. Thank you again for choosing our product and for your continued support.

Hello,

Thank you for your detailed instructions. I have followed all the recommended steps. The auto-add detergent function is indeed enabled, and during the mop-washing cycle, there is no foam in the water. I also removed the detergent tank, shook it, and nothing came out of it.

Do you have any other solutions or checks you could recommend?
Thank you.

Das Problem habe ich auch was kann mann machen?