Dreame A3 AWD 1000 - left front wheel blocked after only 10 meters

Hi everyone,

I received my new Dreame A3 AWD 1000 and started the initial setup.

After only about 10 meters of driving, the mower stopped and showed an error saying that the left front drive wheel is blocked. Since then, the mower does not work anymore.

I checked the wheel area carefully. There are no stones, grass, packaging material or any other visible objects blocking the wheel. This happened during the very first use, so it does not look like normal wear or a maintenance problem.

Has anyone else experienced this with a Dreame A3 AWD model?

Is this usually a software or sensor problem, or does it indicate a defective drive wheel or motor from delivery?

I have already contacted the seller, but I would appreciate any feedback from other users or Dreame support.

Thanks in advance.

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Did you try to call Dreame support? +49 800 000 1747

Hello,

We sincerely apologize for the inconvenience you have experienced.

We recommend that you first contact the seller or the place of purchase, as they can usually provide more timely and efficient assistance.

Alternatively, if convenient, you may also upload the device logs through the app. After the upload, please keep the device online and share with us the device SN along with relevant screenshots of the error message. We will forward the information to our technical team for further analysis to determine whether the issue may be hardware-related.

Thank you for your understanding and cooperation.