Furniture feet avoidemce issue

• 
• 

‹ ›

I have the Dreame Matric 10 Ultra, I don’t have different levels of floors, so I never need the robot to rise to climb across such things. However I have some furniture that have horizontal feet on the floor, and the robot constantly tries to climb across this instead of simply vaccuming/mopping around it. See picture. How can I set the robot to stop trying to climb across any furniture such as these? It's not the obstacle avoidence setting, I tried. It's so annoying as it keeps knowing things avoir or gets stuck. Even my much older robot model works way better. Please help.

ÜbersetzenOriginal anzeigen

Guten Tag,

wenn das Hindernis eine dunkle Farbe hat oder die Kontaktfläche sehr klein ist, kann es vorkommen, dass der Roboter dieses nicht zuverlässig erkennt und deshalb versucht, darüber zu fahren oder dagegen stößt.

Für diesen Fall können wir aktuell nur empfehlen, einen Sperrbereich (No-Go-Zone) in der Karte einzurichten, damit der Roboter diesen Bereich gezielt meidet.

Vielen Dank für Ihr Verständnis.

That makes absolutely no sense. The height of these horizontal feet are at least 2.5cm high. Its black on light wooden floor, even a blind person can see the obstacles. Any other model or brand of vaccum robot automatically detects this (from the camera or via contact) and simply vaccum around it. No need for any "no go zones". I bought this dreame matric 10 ultra expecting the system to be much smarter than any older models I have, but it can't even do such simple tasks. A true wait of my money I admit. I have more trouble with it than with other brands. I do not accept that for such price, I have to use the "alternative" option you suggest. Some of the tables are round, so using your "no go zone" feature that only give the square shape option, I will lose space. And these tables are not always on the same spot, so I cant every time have to take such measures.
I ask dreame here directly, what true support are you willing to provide me for fixing this issue and the ithers I have already reported? Thank you in advance for your attention and help on this.